Refund Policy
Last updated: January 2026
Search Surge provides digital services and digital deliverables. Please read this policy carefully before purchasing.
1. Digital Services
Due to the nature of digital content and services, refunds are generally not provided once work has commenced or deliverables have been supplied.
2. Eligibility for Refunds
A refund may be considered if:
- You contact us within 48 hours of purchase, and
- Work on your order has not yet commenced
Once content generation or preparation has started, refunds are not available.
3. No Guarantee of Results
We do not guarantee specific rankings, traffic increases, or business outcomes. Refunds will not be issued based on performance expectations.
4. Errors or Issues
If there is an error with your order or delivery, please contact us and we will work with you to resolve the issue where reasonably possible.
5. Contact for Refund Requests
All refund enquiries must be submitted via email:
support@searchsurge.com.au